Live across 50+ fulfillment centers

AI runs every layer of your fulfillment.

From inventory placement to last mile, ShipBob AI makes the calls across your whole operation, on one platform we’ve built and owned since 2014. Grow as fast as you can sell, keep your margins, and keep customers coming back, without hiring more ops headcount to keep up. Bring the AI tools you already use, or let Bobby run it with you, right in the dashboard.

See it in action

WHY IT’S DIFFERENT

Most fulfillment AI answers questions. ShipBob AI is the action layer.

A storefront can go AI-ready in a weekend. A supply chain can’t, because it isn’t just software. It’s inventory, labor, warehouses, exceptions, and the promise you made at checkout. AI without an action layer can describe all of that. It can’t change it. ShipBob AI can, because it runs on the operation underneath, the stack we’ve built and owned since 2014.

It runs the whole stack

Not one feature. Every layer. Inventory placement, order routing, carrier selection, packaging, middle and last mile. Two engines make the calls in real time, on one platform ShipBob owns and operates end to end. The payoff is a lower cost per order, and speed your team never has to manage.

It’s open

Bring your own AI. Connect Claude, OpenAI, or any MCP client straight to your fulfillment data. ShipBob MCP reads and writes, so your tools can pull an order and reroute it in one step. 70+ tools, live and documented, and ShipBob’s Anthropic-verified connector is live in the Claude directory. Your team stays in the tools it already uses and gets work done there, without switching context.

Your team acts on it

Bobby puts the whole engine in your dashboard, embedded on every page as a side drawer, a floating panel, or full screen. Ask in plain language and it gets done: resolve an exception order, reship a delayed package, flag a stockout weeks out. A fix takes one sentence instead of a ticket and a wait, so a small team runs like a much bigger one.

WHAT YOU GET

Put ShipBob AI to work

All powered by the same platform that runs your fulfillment. Live today, with more shipping through 2026.

Beta, Waitlist open now

Bobby, your AI agent

Ask Bobby anything, the way you’d ask a teammate.

Which orders are stuck in exception and why? Swap out the out-of-stock product and ship the order. How much of SKU SB-1 is left, and where?

Bobby reads it straight from your live operation, then goes and does the work, reshipping the order, creating the WRO, updating inventory, while you watch it happen. It confirms before every change and logs each one, so nothing moves without you.

Open it as a side drawer, pop out a floating panel, or take it full screen, on any page in the dashboard. And when you’d rather hand it to a person, Bobby loops in a ShipBob support agent. That’s how a lean team runs like a much bigger one.

Live in production

ShipBob MCP, your open AI connection

ShipBob MCP puts it in the AI tools you already use.

Point Claude, OpenAI, VS Code, or any MCP client at ShipBob and work with your orders, inventory, and shipments directly. It reads and writes, where most connections only read, so your tools can pull up an order and reroute it in one step. 70+ tools across 10 domains, live and in use today.

ShipBob’s Anthropic-verified connector is live in the Claude directory, so your team can build a daily ops view or clear an exception queue without leaving Claude.

ShipBob’s MCP makes it easy to turn operational data into action. We can quickly surface exceptions, understand what’s happening across orders, and resolve issues immediately through Claude or ShipBob. It’s simplified day-to-day visibility and made our operations and support teams much more efficient.

Noah Rosenstock

Director of Operations at Chamberlain Coffee

Live in the Merchant App

The AI Hub, learn about and oversee your AI

The AI Hub is home base for ShipBob AI, right in your dashboard. See what each capability does, connect your own AI tools in a few clicks, and open the MCP Insights tab: a live, complete view of every action AI has taken on your account, by any user or tool, Bobby included. It’s how you stay in control while AI does more of the work, and almost no one in fulfillment gives you that.

Coming soon

AI Labs, a first look at what is next

Where our builders prototype what fulfillment AI could do next. Early, experimental, and worth a look.

THE STACK

One platform, two AI engines, every layer covered.

Your sales channels and the AI tools you use plug in at the top. One platform runs fulfillment start to finish and delivers to customers in every market, no stitched-together acquisitions, one codebase. Underneath sit the two engines that make it happen: the real decision-making layers, live in production across the whole network and improving with every shipment.

Fulfillment Engine

Decides where inventory sits and how every order gets fulfilled.

Inventory Placement: positions stock near demand to cut distance and cost.

Fulfillment Center Optimization: balances load and capacity across the network.

Promise Engine: sets delivery promises your operation can keep.

Transportation Selection: picks the carrier most likely to hit the promise at the lowest cost.

Packaging Selection: chooses the right box to protect goods and reduce spend.

Order Routing and Prioritization: routes each order to the best location in milliseconds.

Transportation Network Engine

Moves every shipment through the network at the lowest cost and highest reliability.

Middle Mile Optimization: consolidates and moves freight efficiently between hubs.

Last Mile Optimization: tunes the final leg for speed and cost to the doorstep.

Zone Skipping: injects deeper into the network to skip costly zones.

Utilization Optimization: fills trucks and containers to raise efficiency.

Delivery Estimate Accuracy: powers the delivery dates you show at checkout.

TrackBob: branded post-purchase tracking your customers actually open.

Both engines sit on the Warehouse Management System and the Global Fulfillment Network: inbound and outbound hubs, return hubs, FTZ sites, omnichannel and WMS customer sites. ShipBob MCP and the API layer open the whole stack to your own AI tools.

I can’t even remember the last time I was on a call where someone asked me to decide which orders to prioritize. ShipBob’s AI just fulfills what needs to come out first. It’s made my life easier.”

Mike McPhail

Sr. Director of Distribution at Vuori

THE RECEIPTS

Built to run your fulfillment, and to prove it.

Because ShipBob owns and operates every layer, the two engines measure results at the source, then publish them openly at data.shipbob.com. No black box, no borrowed numbers. Millions of automated fulfillment decisions every day. For your brand, that shows up as higher checkout conversion, fewer where-is-my-order tickets, and lower cost per order.

97.6%

Delivery Estimate Accuracy

via AI-powered Promise Engine

55%

in-region fulfillment

via AI-powered Inventory Placement

50+

fulfillment centers

operated by one full-stack, AI-powered platform

200+

retail channels

feeding the system

FOR DEVELOPERS

Build on ShipBob. Your AI, our fulfillment.

ShipBob MCP gives your tools direct, read and write access to fulfillment data. 70+ tools across 10 domains, live in production, publicly documented, and compatible with Claude, OpenAI, VS Code, and other MCP clients.

Grow as fast as you can sell.

Your fulfillment keeps up, and gets smarter every day. Get a demo and a quote.